Vivid

PRODUCT-RELATED QUESTIONS

1. What materials are used to make your sunglasses?
Our sunglasses are made from Italian acetate and precision-engineered polycarbonate, offering strength, flexibility, and comfort. They also feature premium titanium and stainless steel for durability and lightweight comfort. Custom polycarbonate nose pads provide a secure, non-slip fit. All lenses offer 100% UVA/UVB protection.

2. Do your sunglasses offer UV protection?
Yes, our lenses provide 100% UVA/UVB protection.

3. How do I know which frame size is right for me?
Each product page includes a size guide to help you choose the right frame size.

4. Are the lenses polarized?
Many of our frames feature polarized lenses, while others have anti-glare lenses that reduce sun glare while still allowing you to see your phone clearly.

5. Do you offer prescription sunglasses?
Yes, we offer prescription sunglasses. Please note that lenses are priced separately from the frames.

6. How should I care for and clean my sunglasses?
Your sunglasses come with a case, polybag, and cleaning cloth. Always store your sunglasses in the case and use only the provided cleaning cloth. Avoid using harsh liquid solutions to clean your eyewear.

7. Are your sunglasses suitable for sports or outdoor activities?
Yes, our sunglasses are designed to be lightweight and suitable for light to moderate activities like power walking or light jogging. However, they are not recommended for extreme sports like surfing or BMX. Please note that we are not responsible for damage caused by intense activities.

8. What is the warranty on your sunglasses?
We offer a 12-month warranty for manufacturing defects. The warranty does not cover scratches, accidental damage, or normal wear and tear, especially on mirror lenses.

9. Can I get custom lenses or frames?
Yes, custom lenses are available for an additional fee of $100.

SHIPPING AND DELIVERY

1. What are your shipping options and costs?
We offer both ground and priority shipping. Shipping costs vary based on your location, but most customers qualify for free shipping on orders over $100.

2. Do you ship internationally?
Yes, we ship internationally.

3. How long will it take to receive my order?
Delivery can take 2 to 7 business days, depending on your location. Please check our shipping policy page for more details.

4. Can I track my order?
Yes, you will receive an email with a confirmation and tracking number once your order is placed.

5. What happens if my order is delayed or lost?
If you notice a delay or missing order, please contact us at customersupport@niraji.com for assistance.

RETURNS AND EXCHANGES

1. What is your return/exchange policy?
We offer refunds within 14 days of delivery if you are not completely satisfied. Items must be in their original condition with the case, polybag, cleaning cloth, and tags. Returns received after 14 days or in non-original condition will not qualify for a full refund. Refunds are available only for full-priced Niraji products that are undamaged.

2. How do I return or exchange an item?
You can exchange an item, but please note that if the exchange is for a higher-priced item, you must pay the difference. You will also need to cover the shipping costs for returns.

3. What if my sunglasses arrive damaged or defective?
If your sunglasses have manufacturing defects, you can request a replacement within 14 days of purchase. Please note that prior to each item being shipped out, our warehouse team does a thorough check to make sure that each pair sent out is in good condition.

4. How long do I have to return an item?
You have 14 days from the date of delivery to return an item.

5. Will I be refunded for shipping costs on a return?
No, shipping costs are not refundable.

PAYMENT AND SECURITY

1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Afterpay.

2. Is it safe to use my credit card on your website?
Yes, your payment information is secure. You can check out safely using PayPal or your credit card.

3. Do you offer payment plans or financing options?
Yes, we offer Shoppay, which allows you to pay in four equal installments, due every two weeks.

4. Do you charge sales tax?
Sales tax is applied according to your state’s tax laws.

ORDERING AND ACCOUNT MANAGEMENT

1. Can I cancel or change my order after it has been placed?
Once your order is placed and confirmed, we start processing it immediately, so we are unable to make changes or cancel the order.

2. Do I need to create an account to place an order?
No, you do not need to create an account to place an order.

### PROMOTIONS AND DISCOUNTS

1. Do you offer any discounts or promotions?
Yes, we regularly offer promotions and discounts. Subscribe to our newsletter and SMS alerts to stay updated.

2. How do I apply a promo code to my order?
Most promo codes are automatically applied at checkout once you meet the criteria.

3. Can I use multiple discounts on a single order?
Yes, you can use multiple discounts, and they will automatically be applied at checkout if you meet the criteria.

CUSTOMER SUPPORT

1. How can I contact customer service?
You can reach us at customersupport@niraji.com.

2. What are your customer service hours?
Our customer service is available 24/7, and we typically respond within the same business day.

3. Do you offer virtual try-on or fitting assistance?
Yes, you can virtually try on our sunglasses from your phone at home. For the best experience, use good lighting.

4. Can I get advice on choosing the right pair of sunglasses?
Yes, our virtual stylists are available to help you find the perfect pair of sunglasses.

RETURN POLICY

CHANGE OF HEART?

We’ll happily refund your purchase if you’re not absolutely satisfied, within 14 days of delivery. Must be in original condition with the original case and tags in which they were sent. Anything received after 14 days or not in original condition will not be issued as a full refund.`

Returns are available for full-priced items pertaining to Niraji products are refundable.

Products must be un-damaged for full refund eligibility.

RETURN PROCEDURE: To initiate a return, please fill out our Shipping Return Form

NIRAJI PRODUCTS

For manufacturing defects, replacements are available within 12 months of purchase. The warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames, or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

SALE ITEMS

All sale items are final and are not subject to our refund policy.